TERMS AND CONDITIONS

1. ACCEPTANCE

1.1 When making a Reservation, the User must ensure that they agree with the entirety of this Agreement, AND MUST ACCEPT BY SELECTING THE CHECKBOX CORRESPONDING TO THE OPTION "I ACCEPT THE TERMS AND CONDITIONS," AT WHICH POINT THE USER EXPRESSES THEIR FREE, EXPRESS, AND INFORMED CONSENT REGARDING THE CONTENT OF THIS AGREEMENT. IF THE USER DISAGREES WITH ANY PROVISION OF THIS AGREEMENT, THEY SHALL NOT USE THE APARTMENTS MANAGED BY CHARLIE.

1.2 The User's acceptance of this Agreement shall be considered for all purposes as the signing of this Agreement, so that the User declares and acknowledges that they are aware of its full content.

2. GLOSSARY

2.1. The words listed below are used in various parts of this Agreement, in singular or plural, always with the meaning defined herein.

• Apartment(s): third-party properties available on the Platform for rental/accommodation by the User.
• Rental(s): the period during which the User will rent the residential Apartment (R) of their choice, available on the Platform, in the following modalities: (i) seasonal rentals, staying a few days, considered as rentals of up to 90 (ninety) consecutive days; or (ii) long-term rentals, considered as conventional rentals, with a term exceeding 90 (ninety) consecutive days.
• Accommodation(s): the period during which the User will use the non-residential Apartment (NR) of their choice.
• Tenant(s): any person who makes a Rental Reservation on the Platform.
• User(s): any person who makes an Accommodation Reservation on the Platform; any person who accesses/uses the Platform or Charlie's Services, even if the connection originated through a third-party platform, regardless of whether they have registered and/or made a Reservation.
• OTAs/Platform: Online Travel Agency, such as: Charlie, Booking, Airbnb, Hotels.com, among others, as well as the entire set of apartment services and hiring of third-party service providers, intermediated by Charlie.
• Reservation(s): the moment when the User chooses and defines the Apartment category, as well as the period of use, in one of the properties available on the Platform, it being understood that Charlie will inform, close to the reservation date, which specific Apartment unit the User will use.
• Services: encompass the services offered by Charlie to the User, including: (i) access to and use of the Platform; (ii) intermediation of third-party apartments available on the Platform; (iii) intermediation for hiring third-party service providers, such as general cleaning services.

3. ACCESS TO SERVICES AND MAKING RESERVATIONS

3.1. The Platform consists of a set of functionalities that allow the User to: make a Rental, whether seasonal, up to 90 (ninety) days, or traditional rentals, as described in the Rental Law, of the Apartments, or, in the case of non-residential properties, Accommodation. To this end, Charlie: (i) acts in the planning, maintenance, and updating of its Platform; (ii) carries out the intermediation of third-party Apartments; and (iii) carries out the intermediation/hiring of third-party service providers.

3.2. In this regard, the User acknowledges that, when making a Reservation, it is essential to provide their personal data (full name, identity document, identity validation by image, CPF, full residential address, email address, and mobile phone number), including phone number, to which their registration will be linked, and such data may be shared with Charlie's Partners for verification purposes, as well as CHARLIE BEING AUTHORIZED TO SEND EMAILS OR TEXT MESSAGES VIA WHATSAPP TO THE REGISTERED NUMBER, OR ELECTRONIC MESSAGES TO THE REGISTERED EMAIL ADDRESS, FOR THE PURPOSE OF VALIDATING THE USER'S REGISTRATION, AS WELL AS FOR ANY AND ALL COMMUNICATION NECESSARY FOR THE EFFECTIVE FULFILLMENT OF ITS OBLIGATIONS.

3.3. THE USER ACKNOWLEDGES THAT IN ORDER TO ENTER ANY PROPERTY AND, CONSEQUENTLY, THE APARTMENT, WHETHER RESIDENTIAL OR NON-RESIDENTIAL, PROPER IDENTIFICATION IS NECESSARY AND ESSENTIAL. THIS MEANS SENDING A COPY/PHOTO OF THE DOCUMENT THROUGH CHARLIE'S SYSTEM, AT LEAST 4 (FOUR) HOURS BEFORE THE CHECK-IN TIME (3:00 PM), FOR REGISTRATION AND VERIFICATION, FOR SUBSEQUENT ACCESS TO THE PROPERTY (BUILDING), APARTMENT, AND ACCESS CODE. DEPENDING ON THE PROPERTY, A SELFIE MAY BE REQUIRED FOR ACCESS THROUGH THE VIRTUAL DOORMAN'S FACIAL RECOGNITION SYSTEM.

3.4. The User acknowledges that the data provided (full name, identity document, identity validation by image, CPF, full residential address, email address, and mobile phone number) are personal and regular. The User accepts that they are solely and exclusively responsible for all information provided when accessing the Platform, being liable, including to third parties, for any damages or losses resulting from incorrect, incomplete, or untruthful information, and agrees to the necessity of providing such data for the fulfillment of this Agreement.

3.5. The User declares that they have full capacity and the necessary powers to assume the obligations set forth herein, having all authorizations, including governmental and corporate ones, when applicable.

3.6. THE USER HEREBY DECLARES AWARENESS THAT CHARLIE WILL USE COMMUNICATION MEANS INCLUDING, BUT NOT LIMITED TO: EMAIL AND TEXT MESSAGES VIA WHATSAPP, FOR THE PURPOSE OF SENDING INFORMATION DIRECTLY RELATED TO THE USERS' INTERESTS, AND ESPECIALLY REGARDING THE RENTAL/ACCOMMODATION RESERVATION, IF MADE BY THE USER.

3.7. THE USER ALSO HEREBY DECLARES AWARENESS THAT CHARLIE DOES NOT MAKE/RECEIVE VOICE AND/OR VIDEO CALLS, PHONE CALLS, ETC., USING ONLY EMAIL AND TEXT MESSAGE RESOURCES VIA WHATSAPP.

3.8. The User declares full knowledge of anti-corruption, money laundering, or concealment of assets, rights, and values laws, further declaring that they will strictly follow their provisions in Operations, as well as other applicable legislation.

3.9. The User further acknowledges that the inclusion of any untruthful, false, or altered information will subject them to all applicable sanctions under current Brazilian legislation, including criminal sanctions. If Charlie identifies the submission or inclusion of untruthful, false, and/or altered data, Charlie shall be entitled to immediately exclude the User's access to the Platform, as well as immediately cancel any open Rental/Accommodation Reservations and Services contracted by the User, taking, if necessary, other appropriate measures.

3.10. THE USER FURTHER ACKNOWLEDGES THAT IN THE EVENT OF ANY CONDUCT THAT VIOLATES GOOD CUSTOMS AND THE PROPERTY (BUILDING) RULES - INTERNAL REGULATIONS AND CONDOMINIUM BYLAWS - CHARLIE SHALL BE ENTITLED TO IMMEDIATELY EXCLUDE THE USER'S ACCESS TO THE PLATFORM, AS WELL AS IMMEDIATELY CANCEL ANY OPEN RENTAL/ACCOMMODATION RESERVATIONS AND SERVICES CONTRACTED BY THE USER, TAKING, IF NECESSARY, OTHER APPROPRIATE MEASURES.

3.11. THE USER ACKNOWLEDGES THAT CHARLIE IS NOT RESPONSIBLE FOR ANY ITEM(S), OBJECT(S), OR BELONGING(S) FORGOTTEN AND/OR LEFT INSIDE THE APARTMENTS, WITHOUT PROPER PROOF OF LOSS IN THE APARTMENT, OR AFTER THE USER'S DEPARTURE.

3.12. Item(s), object(s), or belonging(s) found by Charlie will be cataloged and stored for a maximum period of 5 (five) days, after which they will be discarded and/or donated to charitable institutions.

3.13. The following will not be kept and/or stored: underwear, used socks, perishable products (food, beverages, etc.), hygiene items (shampoo, soap, deodorant, etc.), wet or damp objects, opened medications or those requiring refrigeration, cleaning supplies, firearms, dangerous and illicit substances, including corrosive or explosive products.

3.14. Charlie is not responsible for any item(s), object(s), or belonging(s) forgotten in the common areas of the properties, as they are not under its management.

3.15. Charlie reserves the right to cancel a previously accepted registration, with the exclusion of the User from the Platform, at its sole discretion, if any breach of the clauses or conditions set forth in this Agreement by the User is verified, and no indemnification or compensation shall be due for the cancellation of any registrations.

3.16. To ensure security and alignment with its culture, values, and internal policies, Charlie conducts searches in public databases about Users. If Charlie identifies information indicating misalignment of the User, Charlie reserves the right to cancel a previously accepted registration.

3.17. By accepting this Agreement, the User declares and acknowledges that, in any event, they are solely responsible for the use of the Platform and the Apartment, as well as for the data and information provided and registered for the use of the Platform, exempting Charlie from any liability for damages and/or losses resulting from improper use of the Platform and/or the provision of untruthful and incomplete data and/or information.

3.18. By making a Rental/Accommodation Reservation for an Apartment and accepting the terms and conditions set forth in this Agreement, as described in clauses 1.1 and 1.2 above, the User enters into a valid and legally binding contract with Charlie, thus becoming a Tenant/User of the Apartment. The User hereby accepts the terms and conditions of the Reservation, including especially the established check-in and checkout times, as well as the cancellation policy. THE USER AGREES TO PAY ALL AMOUNTS RELATED TO RESERVATIONS MADE THROUGH THEIR REGISTRATION ON THE PLATFORM, AND AUTHORIZES CHARLIE TO CHARGE THE USER'S CREDIT CARD AND/OR THROUGH ANOTHER AGREED PAYMENT METHOD, IN THE ADVERTISED AMOUNT OF THE RENTAL RESERVATION, TO CONFIRM IT, AND ALSO FOR ADDITIONAL CHARGES IN CASE OF VERIFIED DAMAGES AND/OR EXTENDED STAYS.

3.19. Charlie shall not be held liable if the reservation cannot be made due to credit card limits, communication failures with operators, chargebacks, internal analyses and checks, or any other events that may be considered force majeure or due to the fault of third parties. Under no circumstances shall Charlie be held liable due to a failed or unsuccessful negotiation or attempted negotiation.

3.20. Reservation Rates. Charlie clarifies that, as an internal policy, rates are charged per day (Check-in at 3:00 PM / Checkout at 11:00 AM) and may vary, known as "dynamic pricing," according to the property structure, supply/demand, location, and other factors. The cleaning fee will be listed separately. The total Reservation amount includes the amounts related to: (a) Rental/Accommodation of the Apartment; (b) expenses related to the Apartment, including but not limited to property tax (IPTU), condominium fees, water, and electricity; (c) hiring, on behalf and at the expense of the User, of third-party service providers, including but not limited to cleaning services, as described in Clause 5.4 of this Agreement; and (d) Charlie service fee. The User hereby approves and agrees to make the payments listed above.

3.21. Service Providers. The User approves and agrees to the hiring by Charlie of third-party services, including but not limited to cleaning services, so that, after the end of the stay in the Apartment, the User can fulfill the return of the Apartment in the same conditions as it was at the time the Rental/Accommodation began, in accordance with market standards for similar activities, as well as the rules imposed by Article 23, III, of the Rental Law (including any other property, movable and/or immovable, located within the Apartment's jurisdiction and/or the respective condominium).

3.22. Receipt Issuance: Charlie issues a payment receipt as a document proving the rental for residential units (R), in accordance with Law No. 8,245. We do not issue invoices for stays because the apartments are residential and privately owned by third parties, with Charlie being responsible for intermediating the rentals.

3.23. Invoice Issuance: this is only possible and mandatory for non-residential units (NR).

3.24. Each service provider will be responsible for issuing their own invoices to the User, and the User consents to the sharing of their data with service providers for the issuance of said invoices.

3.25. The User acknowledges and agrees that the amount for any Rental/Accommodation Reservations made under their registration will cover the itemized amounts, and additional charges may apply if the User requests supplementary services, if applicable, as well as charges for reimbursement, breakages, damages, and/or replacements due to misuse of the Apartment and/or misconduct.

3.26. The User agrees to leave the Apartment by the established checkout time, as informed at the time of making the Rental/Accommodation Reservation, except in the case of a checkout extension and payment made by the User. If the User remains in the Apartment beyond the stipulated period, Charlie shall have the right to require the User's departure in accordance with applicable legislation and, where applicable, in a peaceful and civilized manner. Additionally, the User agrees to pay the current daily rate, plus any other expenses incurred by Charlie.

3.27. The User agrees to use the Apartment in good faith, without damaging the physical structure and/or objects of the Apartment, and must return the Apartment at the end of the Rental/Accommodation in the same conditions as received, except with regard to cleaning, which will be handled by a specialized third-party company. The User declares awareness that they will be responsible for indemnifying, repairing, and/or restoring any damage caused to the Apartment and/or objects belonging to it, as set forth in this Agreement. In the event of such findings, Charlie may, at its sole discretion, block the User's access to the Platform.

4. CANCELLATION POLICY

4.1. General Cancellation Provisions: The User acknowledges that, by making a Reservation through the Platform, they agree to and are bound by the cancellation conditions described in this document. Charlie reserves the right to charge amounts in accordance with the rules established herein in the event of cancellation of Reservations by the User.

4.2. Cancellation Policy by Reservation Type:

4.2.1 For Short-Stay Reservations (up to 30 days): All short-stay reservations are subject to the Flexible Policy, as detailed below: Flexible Policy: Free cancellation up to 24 (twenty-four) hours before the check-in time (3:00 PM). After this deadline, 1 (one) night's rate will be charged.

4.2.2 For Long-Stay Reservations (31 days or more): For rentals exceeding 30 days, cancellation policies will be defined in a specific contract between Charlie and the User.

4.2.3 For Group Reservations (8 or more apartments): Special cancellation conditions apply, to be defined in a specific contract.

4.3. Applicability of the Cancellation Policy: The applicable Policy will be the one informed to the User at the time of Reservation. It will also appear in the offer description and in the confirmation email.

4.4. Cancellation Procedure: The User must request cancellation exclusively:

• through the Platform, in "My Reservations";
• by email: falecomigo@staycharlie.com.br;
• through Charlie's official WhatsApp.

4.4.1 - 4.11. Additional Cancellation Rules

4.4.1 Charlie will not process cancellation requests made through other means.

4.4.2 To confirm the cancellation, the User must provide the Reservation number and full name.

4.4.3 The date and time of the request will be considered for the application of penalties.

4.5. Refunds: a) Credit card: requested within 7 business days. Refund processing time depends on the card operator. b) PIX or bank transfer: up to 15 business days after confirmation and submission of bank details.

4.6. Reservation Changes: Subject to availability and rate differences. Changes made less than 3 days before check-in will be treated as a new booking, with the cancellation policy applying.

4.7. No-Show: If the User does not arrive by 11:59 PM on the check-in date without prior notice, 100% of the Reservation amount will be charged.

4.8. Early Departure: There will be no refund for unused nights.

4.9. Exceptional Circumstances: Cases such as the death of a direct family member, hospitalization of the account holder, or natural disasters may be reviewed upon documentation, at Charlie's discretion.

4.10. Cancellation by Charlie: Charlie reserves the right to cancel the Reservation at any time due to force majeure, security issues, emergency maintenance, or any other reason that makes the User's accommodation impossible or inadequate. In such cases, the User will be offered: a) Full refund of the amount paid; or b) Relocation to another Apartment of similar or superior category, at no additional cost, subject to availability.

4.10.1. In the event of acts that constitute a violation of the Law, the Condominium Bylaws, the Internal Regulations, or this Agreement, as described in clauses 3.9, 3.10, and the "Prohibited Activities" section, Charlie may cancel the Reservation at any time, without the right to a refund to the User, in addition to the application of other penalties provided for in this Agreement.

4.11. The User acknowledges and agrees that the Cancellation Policy is an integral part of the Agreement and its non-compliance may result in the same penalties provided for the non-compliance of any other clauses of this Agreement.

5. PROHIBITED ACTIVITIES

5.1. The User is solely responsible for compliance with any and all laws, rules, regulations, and tax obligations that may apply to them by virtue of the use of the Platform and the Rental. Accordingly, the User shall not:

• a) Violate, ignore, or circumvent any applicable laws or regulations, including Condominium Bylaws and Internal Regulations applicable to the Apartment; contracts with third parties; third-party rights; and/or the provisions set forth in this Agreement;
• b) Act with discrimination or harassment toward any person based on race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age, or sexual orientation, or otherwise engage in violent, harmful, abusive, and/or disorderly behavior;
• c) Disrespect and/or use offensive language toward Charlie employees, Condominium staff, service providers, residents, other users, or any other person;
• d) Use, display, imitate, or reproduce the Platform, the Charlie name, any trademark, logo, or visual identity elements without written consent;
• e) Tarnish or harm the Charlie brand, register or use similar or derived domains or identifiers without authorization;
• f) Take actions that negatively affect the Apartment, Condominium, Third Parties, or the functioning of the Platform;
• g) Violate rights or cause harm to any person during the stay;
• h) Use the Apartment for non-residential purposes, such as commerce, subletting, illicit or criminal activities;
• i) Make noise after 10:00 PM or that disturbs neighbors, subject to a fine of R$2,000.00;
• j) Smoke any type of cigarette, including electronic cigarettes or narcotics, subject to a fine of R$2,000.00;
• k) Damage the premises or objects of the Apartment or Condominium;
• l) Violate or infringe the rights of any person or cause harm to any person;
• m) Use the Apartment and/or common areas of the Condominium for commercial activities, photo shoots, social media live streams, shows, parties, and celebrations (such as birthdays and similar events);
• n) Bring visitors/guests who cause damage and/or disturbance to the Condominium or the Apartment, it being understood that the User/Tenant will be responsible for such acts caused by their visitors/guests, and any damages will be assessed and charged directly to the User/Tenant's credit card used to confirm the Rental Reservation. The User/Tenant shall be jointly liable with all their visitors/guests for compliance with all obligations arising from the Apartment Rental, including any damages caused by them;
• o) Allow access or enter with third parties (whether visitors, guests, or family members) without Charlie's prior consent, in the Apartment, even for a short period of time;
• p) Allow access or enter with third parties in the Apartment in a number exceeding the quantity authorized by Charlie, as informed in the Reservation, it being understood that only persons previously authorized by Charlie may use the Apartment. For traditional rentals exceeding 90 (ninety) consecutive days, the entry/stay of up to 4 (four) persons in the unit is permitted, considering all Tenants;
• q) Sublet or lend the Apartment to third parties.

5.2 - 5.3. Penalties for Prohibited Activities

5.2. IF THERE IS PERSISTENCE IN THE PRACTICE OF THE ABOVE-STATED PROHIBITIONS, CHARLIE SHALL HAVE THE RIGHT TO REQUIRE THE USER'S DEPARTURE IN ACCORDANCE WITH APPLICABLE LEGISLATION AND, WHERE APPLICABLE, IN A PEACEFUL AND CIVILIZED MANNER. THIS DOES NOT PREVENT CHARLIE, IN CASES OF RESISTANCE, FROM EXERCISING ITS RIGHT TO REQUEST POLICE SUPPORT TO CONDUCT THE USER'S REMOVAL.

5.3. ANY OF THE ABOVE-DESCRIBED INFRACTIONS SHALL BE SUBJECT TO A FINE COMMENSURATE WITH THE USER'S CONDUCT, WITH A MINIMUM OF R$2,000.00 PER INFRACTION.

6. DAMAGES

6.1. The User is obligated to leave/return the Apartment (including any other property, movable and/or immovable, located within the Apartment's jurisdiction and/or the respective condominium) in the same conditions as it was at the time the Rental/Accommodation began. The User declares and acknowledges that they are responsible for their own acts and omissions, as well as for any acts and omissions of third parties who have access to the Apartment during the Rental because of the User. The User declares awareness that they are fully responsible for any damage caused by themselves, their pet, and/or any related third party, including their guests, for any and all damage and/or loss caused to the Apartment, third parties, and/or any other property, movable and/or immovable, located within the Apartment's jurisdiction and/or the respective condominium ("Damage").

6.2. IF ANY DAMAGE IS VERIFIED DURING OR AFTER THE PERIOD OF USE OF THE APARTMENT, AND PROVIDED IT IS DULY PROVEN THROUGH A REPORT PREPARED BY CHARLIE AND/OR THE CONDOMINIUM, CONTAINING A DESCRIPTION AND PHOTO, CHARLIE WILL SEND, BY EMAIL AND/OR LETTER, TO THE USER, A QUOTE CONTAINING THE AMOUNTS FOR THE REPAIR OF THE DAMAGE(S), FOR INDEMNIFICATION, REPAIR, AND/OR REPLACEMENT OF THE DAMAGE(S) CAUSED ("INDEMNIFICATION"), WHICH WILL BE CHARGED DIRECTLY TO THE USER. In the event of any damage, Charlie has the discretion to ban the User from the Platform.

6.3. If the User does not make the Indemnification payment within 5 (five) business days from the date of receipt of Charlie's notification, the User shall be subject to a penalty of 10% (ten percent) on the total Indemnification amount, as well as late payment interest of 1% (one percent) per month, until the date of full payment of the Indemnification, and Charlie shall be free to take all appropriate extrajudicial and judicial measures for the repair of the Damage.

6.4. The User agrees to cooperate and assist Charlie in good faith, as well as to provide Charlie with all necessary information, making every effort within their reach and taking measures reasonably requested by Charlie, in relation to any complaints and/or claims regarding the Apartment, Platform, and/or the Condominium in which the Apartment is located.

7. COPYRIGHT AND PLATFORM OWNERSHIP RIGHTS

7.1. The copyright and ownership rights of the Platform, graphic designs, and source codes are the exclusive property of Charlie or third parties who have authorized their use on the Platform, and are protected by international laws and treaties. Their copying, reproduction, or any other type of use is prohibited, and violators are subject to corresponding civil and criminal sanctions, under Laws 9,279/96, 9,609/98, 9,610/98. The trademarks, trade names, or logos of any kind displayed through the Platform are the property of Charlie or a third party that has permitted their use, so that the use of the Platform does not constitute authorization for the User to cite such trademarks, trade names, and logos. Furthermore, the User, by posting any content on the Platform (trademarks, logos, names, designs, texts, images, photos, videos, phonograms, audiovisual works, source codes, etc.), grants Charlie an indefinite license to use such content, in any form, in advertisements (physical and/or virtual media), usage demonstrations, and institutional presentations. The User agrees that such content may be used on any page or field of the Platform.

8. CONFIDENTIALITY

8.1. The User agrees to keep confidential any information of a confidential nature, including but not limited to information about business, plans, strategies, finances, clients, suppliers, employees, technologies, intellectual property, and other sensitive matters of Charlie, obtained during the use of the Platform or in relation to any business or transaction between the Parties.

8.2. The User shall not disclose, publish, share, or use, directly or indirectly, any confidential information of Charlie without Charlie's prior written consent.

8.3. The User agrees to take all reasonable measures to protect the confidentiality of any confidential information of Charlie, including but not limited to maintaining the confidentiality of such information, limiting access to such information to authorized persons only, and taking appropriate measures to protect the integrity and security of the information.

8.4. The User agrees to comply with the confidentiality obligations established in this Agreement, even after the termination of this Agreement for any reason.

9. GENERAL PROVISIONS

9.1. Except to the extent that they may be supplemented by additional standards, guidelines, policies, terms, and conditions, this Agreement constitutes the entire agreement between Charlie and the User regarding the Platform, and prevails over all other agreements.

9.2. If any provision of this Agreement is deemed invalid or unenforceable, said provision shall be removed and shall not affect the validity and effectiveness of the remaining provisions herein.

9.3. This Agreement may be amended at any time, and the new version of this document shall take effect on the day following its publication on the Platform.

9.4. The User hereby authorizes that, in the event of default, whether related to the Reservation or to Damages, Charlie will register the User's name with credit protection agencies, such as SERASA, SPC, or any other similar credit protection service.

9.5. All items of this Agreement are governed by the laws in force in the Federative Republic of Brazil. For all matters relating to the interpretation, compliance, or any other question related to this Agreement, the parties agree to submit to the Court of the District where the Apartment in which the Reservation was made is located, with the exception of complaints filed by Users who qualify under the legal definition of consumers, who may submit such complaints to the court of their domicile.